When it comes to customer support and WhatsApp marketing, eCommerce brands often use WATI, a popular WhatsApp business solution provider. But if you're still unsure about choosing it and want to explore Wati alternatives before making a final decision, we've got you covered! Check out the best alternatives to Wati below.
Best WhatsApp Automation Alternatives for WATI in 2025
1. Convertway
The first one on our list of the best Wati alternatives is Convertway. It is an easy-to-use WhatsApp marketing solution designed to make marketing easier and maximize customer engagement. Convertway helps ecommerce businesses to drive conversions, build relationships, and improve sales.
Key Features:
Subscriber Growth: Convertway helps grow your WhatsApp subscriber list by converting website visitors into subscribers and automating welcome messages.
Abandoned Cart Recovery: Recover lost sales with targeted messages and templates to bring customers back.
Shopify Customer Segmentation: Import customer segments from Shopify, filter customers, and create personalized marketing campaigns for better engagement.
Marketing Broadcasting: Promote campaigns, product launches, and sales through segment-based WhatsApp broadcasts using pre-approved templates.
Two-Way Conversations & Chat Widgets: Engage customers in real time to improve satisfaction and retention.
2. DelightChat
DelightChat is a smart solution that combines an Omnichannel Helpdesk and WhatsApp Marketing Software. With a conversation-first approach, this WATI competitor simplifies customer support, enables efficient collaboration and automates WhatsApp notifications.
Key Features:
Omnichannel Inbox: Manage customer conversations across WhatsApp, Instagram, Facebook, Email, and Live Chat in one place.
WhatsApp Marketing Suite: Send WhatsApp broadcasts using the Official WhatsApp API and get Green Tick verification.
Automated WhatsApp Notifications: Send automated messages for abandoned carts, order confirmations, delivery updates, and COD verification.
Team Collaboration: Streamline customer support by enabling easy collaboration among team members.
3. Helpwise
Helpwise is another strong Wati alternative. it is a powerful support management platform that consolidates multiple channels, including email, SMS, WhatsApp, live chat, and social media, into one unified dashboard. It empowers businesses to deliver efficient and effective customer support while maximizing productivity and customer satisfaction.Â
Key Features:
Unified Support Channels: Manage all customer interactions from one platform.
Seamless Integrations: Connect with Zapier, HubSpot, Slack, Shopify, and more.
Real-Time Team Collaboration: Improve teamwork with shared inbox visibility and streamlined communication.
Workflow Automation: Automate repetitive tasks and customer interactions for efficiency.
4. Twilio
Twilio is a leading messaging and communication platform that offers robust API services. With a developer-friendly approach and solid documentation, this alternative platform simplifies integration for businesses. It provides flexible customization options and offers competitive pricing, making it a top choice for businesses seeking Wati alternatives.
Key Features:
WhatsApp API Services: Use Twilio’s API for WhatsApp messaging to enhance business communications.
Developer-Friendly Platform: Provides easy-to-use APIs and detailed documentation for seamless integration.
Flex Cloud Contact Center: Combine voice, SMS, WhatsApp, and live chat into one communication platform.
Customizable Solutions: Adjust Twilio’s features to fit your business needs.
5. Freshchat
Freshchat caters to startups and large corporations alike, providing a solution that meets the needs of businesses across the spectrum. As part of Freshworks, a prominent company in the industry, this alternative to WATI offers a familiar interface that users can quickly adapt to, ensuring a smooth onboarding experience.
Key Features:
Ideal for Larger Businesses: Scalable features make it a great fit for growing businesses.
Omnichannel Support: Manage emails, social media, chat, and phone support in one place.
Seamless Team Collaboration: Helps customer support teams work more efficiently.
Pricing Considerations: While a free plan is available, advanced features come at a higher cost.
6. AiSensy
AiSensy is one of the top Wati alternatives, offering a no-code WhatsApp engagement platform powered by the Official WhatsApp Business API. It is one of the best WhatsApp marketing solutions available for startups and small businesses in their 0 to 1 growth journey.
Key Features:
WhatsApp Broadcasts: Send messages to unlimited users in one go.
WhatsApp Catalogs & Payments: Allow customers to browse and pay for products directly within WhatsApp.
No-Code Chatbots: Easily create WhatsApp chatbots with drag-and-drop functionality.
Automated Notifications: Send alerts for payments, abandoned carts, order confirmations, and delivery updates.
Unlimited Live Chat Agent Dashboards: Improve customer service with real-time chat support.
7. DoubleTick
DoubleTick is designed for mobile-first businesses, offering seamless WhatsApp communication on the go. This Wati alternative in India is known for its automation like WhatsApp chatbots, flows and easy integrations.
Key Features:
Mobile Optimization: Manage WhatsApp communications efficiently on mobile devices.
Unlimited Broadcasts: Send bulk messages to customers without limitations.
Dynamic Catalog Sharing: Share product catalogs directly through WhatsApp to facilitate easy browsing and purchasing.
Commerce Bots: Use bots to automate sales processes and enhance customer interactions.
8. Zoko
Zoko is an excellent WATI alternative for Shopify sellers, offering seamless integration with product catalogs and multi-channel communication. It’s a WhatsApp marketing powerhouse for Shopify that helps ecommerce marketers drive conversions and automate workflows.
Key Features:
Order Collection with AI: Automate order collection via WhatsApp chats, reducing manual work.
Sync Product Catalogs: Sync Shopify products with WhatsApp for easy shopping.
Multi-Channel Support: Manage WhatsApp, Facebook Messenger, and Instagram conversations in one place.
Targeted Messaging: Send personalized messages for higher engagement.
9. Gallabox
Gallabox is a well-known WhatsApp marketing app that helps businesses grow with WhatsApp Business API features. This Wati competitor with FREE trial, helps all types of businesses drive sales and grow leads.
Key Features:
User-Friendly Interface: Offers automation, segmentation, and WhatsApp analytics in an easy-to-use platform.
Customized Notifications: Send personalized notifications to customers.
Abandoned Cart Recovery: Recover lost sales with timely WhatsApp messages.
Broadcast Templates: Pre-made templates for cross-selling and campaign promotions.
Final Thoughts
Choosing the right WhatsApp business solution depends on your needs. If you're looking for a solution that goes beyond basic automation, provides instant support for your queries and truly enhances customer engagement and revenues, Convertway is your best bet.Â
It offers a powerful suite of marketing tools with Shopify integrations, and conversion-driven features designed to help businesses scale effortlessly. With its advanced WhatsApp marketing solutions and dedicated support, Convertway ensures that your brand can easily scale and grow revenue.Â
So, ready to choose your WhatsApp marketing alternative for WATI? Compare the features, pricing, and integrations of the above solutions and find the perfect fit for your business.
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