Top 8 AiSensy Alternatives for Ecommerce Businesses in India

Even though AiSensy is a popular WhatsApp marketing tool, it’s far from perfect.

Firstly, it struggles with limited integrations, making it tough to sync with your existing CRM tools. 

Secondly, its analytics often feel basic, leaving you guessing about your WhatsApp campaign performance. 

Lastly, small businesses often find their pricing steep for the features offered.

In this guide, we’ve rounded up the best AiSensy alternatives in India for e-commerce businesses. 

TL;DR: What are the best AiSensy alternatives?

• Convertway — best for easy WhatsApp automation and seamless Shopify integration.
• Zoko — best for multi-channel communication and dynamic catalog sharing.
• Interakt — best for shared team inbox and automated business notifications.
• Gupshup — best for omnichannel messaging and advanced chatbot tools.
• WATI — best for team collaboration and easy workflow automation.
• Gallabox — best for no-code chatbot building and transparent pricing.
• DoubleTick — best for mobile optimization and unlimited broadcasts.
• DelightChat — best for managing multiple platforms in one inbox and automating tasks.

Why you might need an AiSensy alternative?

Here are a few areas where AiSensy falls short:

• High pricing for startups: The cost is too steep, especially for small businesses and startups.
• Bugs and glitches: Occasional technical issues disrupt workflows and can cause delays.
• Message delivery delays: Minor lags in message delivery affect communication efficiency.
• Cumbersome contact import: The process can be tedious, with issues like duplicate country codes causing frustration.
• Limited affiliate support: A lack of responsiveness from the affiliate team, impacts partnerships.

Now, let’s explore the best alternatives to AiSensy that address these shortcomings!

The 8 Best Alternatives to AiSensy for Ecommerce Businesses in India

Here are the top alternatives to AiSensy for e-commerce businesses in India:

1. Convertway- Best for advanced automation and seamless Shopify integration

‍G2 Rating: Not available.

Capterra Rating: 5.0 out of 5 stars.

Pricing: Starts at $36 per month. 

Convertway is one of the best Whatsapp tools for small businesses, that provides advanced automation features like cart recovery and win-back campaigns, which AiSensy lacks. This Aisensy competitor in India helps businesses recover lost sales and retain more customers.

It also integrates smoothly with Shopify and other platforms, while AiSensy’s integration options can feel limited. In addition to this, Convertway’s interface is much simpler and easier to use, even for those without technical skills. 

With better features and a user-friendly design, Convertway stands out as the smarter, more efficient option.

Key Features

• Smart Campaigns: Automate SMS and WhatsApp messages for cart recovery and customer engagement.
• Subscriber Growth Tools: Use popups and gamification to grow your customer list.
• Targeted Messaging: Segment your audience and send personalized offers.
• Automates Flows: Set up automated WhatsApp messages to engage customers at different touchpoints. 
• Product Catalog: Showcase your products directly on WhatsApp! Integrate your product catalog, making it easy for customers to browse and purchase without leaving the chat. 
• WhatsApp Chatbot: It can answer FAQs, guide users through purchases, and even send order updates - 24/7. 
• Clear Analytics: Get detailed reports to track and improve your campaigns.

2. Zoko- Best for multi-channel communication and dynamic catalog sharing

G2 Rating: Not available.

Capterra Rating: Not available.

Pricing: Starts at ₹2,999 per month, with an additional charge of ₹1.25 per conversation. For Shopify users, there's an extra charge of $4.99 per month for the Shopify plugin.

Zoko is a powerful tool for WhatsApp marketing for Shopify stores. This allows businesses to sync their product catalogs and manage orders directly on WhatsApp. It also makes selling faster and simpler. 

Unlike AiSensy, Zoko also supports multi-channel communication, integrating with platforms like Facebook Messenger and Instagram. This gives businesses a single platform to handle all customer conversations. 

Zoko’s drag-and-drop workflow automation is another standout feature, letting users automate processes like order collection and follow-ups with ease. While AiSensy focuses only on WhatsApp, Zoko offers more tools and flexibility, making it a better choice for growing businesses.

Key Features

• Order Collection with AI: Zoko uses AI to help you collect orders automatically through WhatsApp chats. This saves time and effort.
• Sync Product Catalogs: You can sync your Shopify product catalog with WhatsApp, so customers can browse and buy directly in the chat.
• Multi-Channel Support: Zoko works with WhatsApp, Facebook Messenger, and Instagram, letting you handle all chats in one place.
• Targeted Messaging: Send personalized messages to specific customer groups for better results.

3. Interakt- Best for shared team inbox and automated business notifications

G2 Rating: Not available.

Capterra Rating: Not available.

Pricing: Starts at ₹2,757 per month. 

Interakt offers several advantages over AiSensy. It offers a shared team inbox, so multiple agents can handle chats easily. It also lets you send automatic updates like order confirmations and alerts. It is one of the best aisensy alternatives for Shopify stores, that improves teamwork and makes customer communication smoother.

Moreover, Interakt offers a range of AI-powered WhatsApp features such as Smart Click to Whatsapp Ads, AnswerBot, and Concierge. It also provides out-of-the-box integration with over 15 platforms, including Clevertap, Moengage, Webengage, and business apps like Zoho, Google Sheets, Razorpay, PayU, and Return Prime.

Key Features

• Shared Team Inbox: Multiple agents can manage and respond to customer messages in one place.
• Automated Business Notifications: Send automatic updates like order confirmations and shipping alerts to customers.
• Bulk Messaging: Reach many customers at once with promotional messages.
• Customer Segmentation: Group customers based on specific criteria for targeted messaging.

4. Gupshup- Best for omnichannel messaging and advanced chatbot tools

G2 Rating: 4.4 out of 5 stars

Capterra Rating: Not available.

Pricing: Gupshup follows a "Pay as you go" pricing model, charging per message for both session and template messages. Specific pricing details are not publicly available and you’ll have to contact Gupshup for a custom quote.

Gupshup offers a single API for over 30 messaging channels, including SMS, WhatsApp, Facebook Messenger, and more. With this alternative of Aisensy, businesses can reach customers on their preferred platforms. 

Gupshup also offers advanced bot-building tools that enable businesses to automate customer interactions and support. It also provides detailed analytics to track the performance of messaging campaigns and chatbots, allowing for data-driven decisions to improve customer engagement strategies. 

Key Features

• Omnichannel Messaging: Connect with customers across multiple platforms through a single API. 
• Advanced Bot-Building Tools: Create and deploy chatbots to automate customer interactions and support.
• Detailed Analytics: Access comprehensive analytics to monitor and optimize the performance of your messaging campaigns and chatbots. 
• AI-Powered Automation: Leverage AI-driven tools to personalize customer engagements and streamline workflows.

5. WATI- Best for team collaboration and easy workflow automation

G2 Rating: 4.5 out of 5 stars.

Capterra Rating: 4.6 out of 5 stars.

Pricing: Starts at ₹1,999 per month.

WATI has many features that make it better than AiSensy. It is one of the biggest Aisensy competitors in India and beyond. Wati has a shared team inbox, so multiple agents can reply to customers from one place. This makes teamwork smoother. It also has a chatbot builder, which helps businesses send quick replies without manual effort. 

WATI also lets you manage and organize customer contacts easily. You can segment them for better targeting. These tools help businesses save time and improve customer communication.

Key Features

• Shared Team Inbox: Multiple agents can handle customer messages in one centralized inbox. 
• Chatbot Builder: Create automated responses to common customer inquiries, reducing manual workload.
• Contact Management: Organize and segment customer contacts for targeted communication.
• Broadcast Messaging: Send bulk messages to customers with ease, ideal for promotions and updates.

6. Gallabox- Best for no-code chatbot building and transparent pricing

G2 Rating: 4.5 out of 5 stars.

Capterra Rating: Not available.

Pricing: Starts at ₹799 per month. 

Gallabox has a no-code chatbot builder, so businesses can create chatbots easily without coding skills. This Aisensy competitor also connects with over 25 different tools, making work smoother. This helps businesses automate tasks and save time. Another big plus is its clear pricing. There are no hidden fees, so businesses know exactly what they are paying for.

Key Features

• No-Code Chatbot Builder: Easily create and launch chatbots without coding skills.
• 25+ Native Integrations: Smoothly connect with essential tools to streamline business processes.
• Transparent Pricing: Clear and straightforward pricing with no hidden fees.
• Dedicated Customer Support: Access to a responsive support team for assistance.

7. DoubleTick- Best for mobile optimization and unlimited broadcasts

G2 Rating: Not available.

Capterra Rating: Not available.

Pricing: Starts at ₹2500 per month

DoubleTick is built for mobile, so businesses can manage WhatsApp messages anytime, anywhere. This makes it more flexible and easy to use. It also offers unlimited broadcasts, allowing businesses to reach more customers without limits. 

Another great feature is dynamic catalog sharing. Businesses can send product catalogs directly through WhatsApp, making shopping easier. DoubleTick also has commerce bots to automate sales and improve customer interactions. Plus, it offers 24/7 customer support, so help is always available.

Key Features

• Mobile Optimization: Manage WhatsApp communications efficiently on mobile devices.
• Unlimited Broadcasts: Send bulk messages to customers without limitations.
• Dynamic Catalog Sharing: Share product catalogs directly through WhatsApp to facilitate easy browsing and purchasing.
• Commerce Bots: Use bots to automate sales processes and enhance customer interactions.

8. DelightChat- Best for managing multiple platforms in one inbox and automating tasks

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G2 Rating: 4.8 out of 5 stars.

Capterra Rating: 4.7 out of 5 stars.

Pricing: Starts at $49 per month.

DelightChat offers an omnichannel inbox, so businesses can manage chats from WhatsApp, Instagram, Facebook, email, and live chat in one place. This makes handling customer conversations easier. 

This Aisensy alternative for ecommerce also has automation tools to take care of routine tasks. Businesses can send order confirmations and shipping updates automatically. 

DelightChat’s simple and user-friendly interface makes it easy for teams to work together. Businesses can assign chats to different team members and reply faster. This improves customer support and helps businesses save time.

Key Features

• Omnichannel Inbox: Manage all customer messages from various platforms in a single inbox.
• Automation: Automate routine tasks like order confirmations and shipping notifications.
• Team Collaboration: Assign conversations to team members and collaborate efficiently.
• Quick Replies: Use saved responses to answer common customer questions swiftly

How to Choose the Right WhatsApp Marketing Tool for Your E-commerce Business

Choosing the best WhatsApp marketing tool for your ecommerce is important for your business growth. A good tool helps you connect with customers, automate messages, and boost sales. But with so many options, how do you decide? Here are the key factors to consider:

1. Ease of Use

The tool should be simple and easy to set up. A complicated dashboard can slow you down. Look for a platform with a clean interface and a quick learning curve.

2. Automation Features

Automation saves time and effort. Choose a tool that offers automated replies, abandoned cart recovery, and order updates. This ensures smooth communication without manual work.

3. Integration with Other Platforms

Your WhatsApp marketing tool should integrate with Shopify, WooCommerce, and other e-commerce platforms. This makes it easy to sync data and manage everything from one place.

4. Pricing and Scalability

Check if the tool fits your budget. Some tools charge per message, while others have fixed plans. If your business is growing, choose a tool that scales with you without huge costs.

5. Message Delivery and Response Time

Fast message delivery is crucial. A good tool should ensure quick and reliable message sending. Customers expect instant responses, so delays can impact their experience.

6. Analytics and Reporting

Data helps you improve your marketing efforts. A good tool should provide insights into open rates, click rates, and customer responses. This helps you track performance and make better decisions.

7. Multi-Agent Support

If you have a team, you need a shared inbox where multiple agents can reply to customers. This ensures faster responses and better customer service.

8. Compliance with WhatsApp Business API

Not all tools follow WhatsApp’s guidelines. Make sure the tool is an official WhatsApp Business API provider. This prevents issues like account bans or restrictions.

9. Customer Support

Reliable customer support is a must. If you face issues, you should get quick help through chat, email, or phone support.

10. Customer Reviews and Ratings

Check reviews on platforms like G2 and Capterra. Look for real user feedback to see how the tool performs. 

Final Tip: Choose a tool that meets your needs today but can also grow with your business. The right WhatsApp marketing tool can help you build stronger customer relationships and increase sales.

Why is Convertway the Best WhatsApp & SMS Marketing Tool for E-commerce?

Choosing the right WhatsApp marketing tool can make a huge difference in your e-commerce growth. The right platform should help you engage customers, recover abandoned carts, and boost sales without any hassle.

Convertway stands out as the best choice for businesses looking for an all-in-one WhatsApp and SMS marketing solution. With powerful features like automation flows, WhatsApp chatbots, and interactive campaigns, Convertway helps businesses maximize conversions and improve customer retention. It also offers smart segmentation to send targeted messages and integrations with platforms like Shopify for seamless operations.

If you want to increase sales, engage customers better, and simplify marketing, Convertway is the way to go. Start growing with Convertway today!